Annual plans: 30-day full guarantee
If you buy an annual plan and decide within the first 30 days that it isn't for you, we refund 100 % of what you paid. No questions, and no minimum-usage conditions — you can have used the app every single day of that month.
Monthly plans: the trial is your guarantee
Monthly plans include a 14-day trial with no card required. That trial is the evaluation period: you get every feature, and if it doesn't convince you, you pay nothing because you never gave us a payment method.
Once you're paying, you can cancel any time from Settings. Cancellation takes effect at the end of the period you already paid for, and you keep full access until that day. We don't split months or refund individual days of a month in progress.
Cases we always refund
Regardless of plan or how much time has passed:
- Duplicate or mistaken charge. If we billed you twice for the same thing, or billed you after you cancelled, we refund it in full.
- A charge you don't recognise. Write to us before disputing it with your bank — we'll look into it, and if the charge doesn't belong, we refund it.
- Extended outage. If Wälo is unusable for more than 72 consecutive hours because of something on our side, we refund the proportional part of the affected period.
- A renewal you didn't want. If your plan renewed and you write to us within 7 days of the charge without having used the app in that period, we refund it.
Freeze instead of cancelling
If the problem is money rather than the product, you don't have to leave. Wälo lets you freeze your subscription indefinitely: billing stops, your data stays intact, and you reactivate whenever you want with no reconnection fee and no loss of history.
How to request a refund
Email [email protected] from your account address, telling us which charge you want reviewed. You don't need to justify your decision.
- We reply within 3 business days.
- Once approved, the refund is processed within 10 business days.
- The money goes back to the same payment method you used. How long it takes to show up depends on your bank or card issuer, not on us.
What this doesn't cover
This policy covers what you pay us for your Wälo subscription. It doesn't cover third-party charges — your bank's fees, exchange-rate differences applied by your card issuer, or services you contract elsewhere — because that money never reaches us.
This policy forms part of the Terms of Service and prevails over them on anything concerning refunds. See also the Privacy Policy.